Table of Contents
Privacy Policy
Your Privacy Matters: At Nexall Technologies Limited, we are committed to
protecting your privacy and ensuring the security of your personal
information. This Privacy Policy explains how we collect, use, and safeguard
your data.
1. Information We Collect
We collect information that you provide directly to us when using our services:
- Personal Information: Name, email address, phone number, company name, and business details
- Transaction Information: Payment details, transaction history, and related financial data
- Business Information: Company registration details, tax identification, and compliance documentation
- Technical Information: IP address, browser type, device information, and usage data
- Communications: Records of your interactions with our support team and customer service
2. How We Use Your Information
We use the collected information for the following purposes:
- Processing and facilitating cross-border payments and transactions
- Verifying your identity and conducting KYC (Know Your Customer) procedures
- Complying with legal and regulatory requirements, including AML (Anti-Money Laundering) obligations
- Providing customer support and responding to your inquiries
- Improving our services and developing new features
- Detecting and preventing fraud, security threats, and illegal activities
- Sending you important updates, notifications, and service-related communications
- Analysing usage patterns to enhance user experience
3. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third-party partners who assist in providing our services (e.g., payment processors, technology providers)
- Regulatory Authorities: With government agencies, regulators, and law enforcement when required by law or to comply with legal obligations
- Banking Partners: With financial institutions and payment networks necessary to process your transactions
- Business Transfers: In connection with any merger, sale, or acquisition of our business
- With your explicit consent for any other purpose
- We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement robust security measures to protect your information:
- Industry-standard encryption (TLS/SSL) for data transmission
- Secure data storage with encryption at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols
- Employee training on data protection and privacy
- Incident response procedures for potential security breaches
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal, regulatory, and compliance obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
- Maintain business records and archives
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your information for certain purposes
- Data Portability: Request transfer of your data to another service provider
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise these rights, please contact us at privacy@nexall.com
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control
cookie settings through your browser preferences.
8. International Data Transfers
As we operate internationally, your information may be transferred to and processed in countries outside your country of residence.
We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on
our website and updating the “Last Updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: hello@nexall.ng
- Email: info@nexall.ng
- Address: Nexall Technologies Limited, Lagos, Nigeria
Terms of Service
Agreement to Terms: By accessing or using Nexall’s services, you agree to be
bound by these Terms of Service. Please read them carefully before using our
platform.
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of Nexall Technologies Limited’s (“Nexall,” “we,” “us,” or “our”) payment
services, website, and platform. By using our services, you agree to comply with and be bound by these Terms.
If you do not agree to these Terms, you may not access or use our services.
2. Eligibility
To use our services, you must:
- Be at least 18 years of age
- Represent a legally registered business entity
- Have the authority to bind your organization to these Terms
- Not be located in a country subject to international sanctions or embargoes
- Comply with all applicable laws and regulations
3. Account Registration
To access our services, you must:
- Create an account by providing accurate and complete information
- Complete our verification process, including KYC and AML procedures
- Maintain the security and confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Update your information promptly if it changes
- You are responsible for all activities that occur under your account.
4. Services Description
Nexall provides cross-border payment services enabling African businesses to:
- Send and receive international payments using stablecoin infrastructure
- Convert between supported currencies (NGN, USD, GBP, EUR, GHS)
- Settle international invoices and transfer funds globally
- Access compliant payment rails for business transactions
We reserve the right to modify, suspend, or discontinue any part of our services at any time.
5. Fees and Pricing
- Fees for our services will be clearly disclosed before you complete a transaction
- We reserve the right to change our fee structure with advance notice
- All fees are non-refundable unless otherwise stated
- You are responsible for any third-party fees (e.g., banking fees)
- Currency conversion rates are provided at the time of transaction and may fluctuate
6. Transaction Limits and Restrictions
We may impose limits on:
- Transaction amounts and frequency
- Account balances and withdrawals
- Countries and currencies supported
- Types of businesses and industries we serve
These limits may vary based on your account verification level and transaction history.
7. Prohibited Activities
You agree NOT to use our services for:
- Illegal activities or transactions
- Money laundering, terrorist financing, or fraud
- Gambling, adult content, or other restricted businesses
- Transactions involving sanctioned countries or individuals
- Violation of any applicable laws or regulations
- Circumventing our security measures or controls
- Impersonating others or providing false information
8. Compliance and Regulatory Requirements
You acknowledge and agree that:
- We are subject to regulatory oversight and compliance obligations
- We may be required to report certain transactions to regulatory authorities
- We may freeze, suspend, or terminate your account if required by law or to comply with our compliance obligations
- You must provide accurate information and documentation when requested
- You are responsible for complying with tax obligations in your jurisdiction
9. Transaction Processing
- Transactions are typically processed same-day or next-day, but timing may vary
- We are not responsible for delays caused by third parties or circumstances beyond our control
- Once a transaction is confirmed, it generally cannot be reversed
- You are responsible for ensuring recipient details are accurate
- We may refuse to process transactions that violate these Terms
10. Intellectual Property
All content, features, and functionality on our platform, including but not limited to text, graphics, logos, and software, are owned by Nexall and protected by intellectual property laws. You may not:
- Copy, modify, or create derivative works of our content
- Use our trademarks or branding without permission
- Reverse engineer or decompile our software
- Use our services for competitive purposes
11. Limitation of Liability
To the maximum extent permitted by law:
- Nexall is not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the fees you paid in the 12 months preceding the claim
- We are not liable for losses due to circumstances beyond our reasonable control
- We do not guarantee uninterrupted or error-free service
12. Indemnification
You agree to indemnify and hold harmless Nexall, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your violation of any laws or regulations
- Your use of our services
- Infringement of third-party rights
13. Termination
We may suspend or terminate your account:
If you violate these Terms
If required by law or regulatory authorities
- If we suspect fraudulent or illegal activity
- At our discretion with reasonable notice
You may close your account at any time, subject to completing pending transactions.
14. Dispute Resolution
Any disputes arising from these Terms or our services shall be:
- First attempted to be resolved through good-faith negotiations
- Governed by the laws of Nigeria
- Subject to the exclusive jurisdiction of courts in Lagos, Nigeria
15. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
- Posting the updated Terms on our website
- Updating the “Last Updated” date
- Sending email notification for significant changes
Your continued use of our services after changes constitutes acceptance of the updated Terms.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nexall regarding our services.
18. Contact Information
For questions about these Terms, please contact us:
- Email: hello@nexall.ng
- Email: info@nexall.ng
- Support: Visit our Support Center